At Orbit Global LTD, we are committed to providing a fair, transparent, and efficient dispute resolution process to ensure that our clients receive prompt and equitable solutions to any concerns regarding their trading activities. We encourage all clients to communicate their issues as soon as they arise to facilitate a swift resolution.
Clients experiencing any disputes related to their trading accounts, transactions, deposits, withdrawals, or platform functionality should first reach out to our customer support team via email, live chat, or phone. Most disputes can be resolved quickly at this stage through direct communication.
If the client is not satisfied with the initial response, they may escalate the matter by submitting a formal written complaint to our compliance department at support@orbitglobalfx.com. The complaint should include:
Once the complaint is received, our compliance team will acknowledge receipt within 48 hours and conduct an impartial investigation. Depending on the nature and complexity of the issue, the investigation process may take up to 14 business days. During this time, our team may request additional information from the client to clarify certain aspects of the dispute.
Upon completion of the investigation, the client will receive a detailed written response outlining our findings and the final decision. If applicable, corrective actions will be taken, such as adjusting account balances, refunding fees, or resolving technical errors. If the client accepts the resolution, the case will be officially closed.
If the client is dissatisfied with our final decision, they have the right to escalate the matter to an independent financial dispute resolution body or relevant regulatory authority. Clients should refer to our terms and conditions for guidance on external dispute resolution mechanisms available within their jurisdiction.
All disputes shall be handled in accordance with the laws and regulations of the jurisdiction in which Orbit Global LTD operates. Any unresolved disputes may be subject to arbitration or legal proceedings as per the governing legal framework.
Orbit Global LTD is dedicated to maintaining the highest standards of integrity and compliance. We ensure that all disputes are addressed in a professional, transparent, and timely manner, prioritizing fairness and customer satisfaction.
For any inquiries or assistance, please contact our support team at Contact Us.
